Payment Policy - Motor Trade Tools

1. Currencies and VAT

Prices on this website for consumers are in pounds sterling (GBP) and include UK Value Added Tax (VAT) at the rate in force on the day you order, where VAT applies, unless a listing clearly states that VAT is shown differently. If the rate of VAT changes between the time you place the order and the time we take payment, we will adjust the VAT you pay, unless the law or your contract with us does not allow that.

2. How you pay for website orders

We take card and other methods shown at checkout for online orders. Checkout is run by a third party, Snipcart, a payment and cart service. When you pay, you are transferred to (or will see) their secure form; they or their payment partners process the card. We do not store your full card number on our own web server. A summary of the order, your name, delivery address, and amount paid is available to us to fulfil the order, as set out in our Privacy Policy.

3. When you are charged

Your order total, including delivery where applicable, is shown on the checkout and order confirmation before the payment is taken (or, for some methods, as described on the payment page). We take payment in line with what the checkout displays at the time you confirm. If a payment fails, we will not despatch the goods until payment has cleared, unless we agree something different with you in writing.

4. Trade, B2B, and invoices

Credit terms, pro-forma invoices, or payment by bank transfer for trade customers are only valid if we have confirmed them in writing (for example, email) with a named contact and agreed limits. You must not assume trade credit applies based on a generic application or a conversation alone. Contact us for a trade or workshop account, or to pay by a method that is not shown on the website.

5. Refunds

Refunds, where due, are made using the same or equivalent method to the one you paid with, unless we both agree another method, and in line with our Returns Policy and applicable law. Card refunds may take several working days to show on your statement, depending on your bank.

6. Disputes and card chargebacks

If you have a problem with a payment or an order, please contact us with your order reference. If you are considering a chargeback, you should also tell us, so we can look up the order and help resolve the issue where possible.